Membership Standards
MORE INFORMATION:
Governing Standards
FCAN Constitution
Latest Version April 2021
MEMBERSHIP
STANDARDS AND POLICIES
CODE OF ETHICAL PRACTICE FOR FINANCIAL COUNSELLORS
Applies to all financial counsellors who are members of, or seek to be eligible for membership with, a state or territory financial counselling association.
FCAN COMPLAINTS POLICY AND PROCEDURE
This policy sets out the manner in which Complaints, Disputes or Grievances may be dealt with by staff, the Executive Officer, the Board or the relevant Committee.
FCAN Recommendations for Agencies
employing Financial Counsellors
Includes information about agency obligations, pay rates and budget considerations.
National Agency Practice Standards
The National Agency Practice Standards are a guide to assist financial counselling agencies to provide high quality services. Adoption by agencies is voluntary.
CLOSING A FINANCIAL COUNSELLING SERVICE
These practical guidelines assist members and agency managers to understand the requirements when closing a service.