MORE INFORMATION:

Governing Standards

Constitution of Financial Counsellors' Association of NSW

FCAN Constitution
Amended by Special Resolution April 2021

Covers the purpose and objective of the association, Governance of members, Committee duties and election, General meetings and others.

MEMBERSHIP

STANDARDS AND POLICIES

(Goals, types, rights and responsibilities of supervisors and
supervisees as well as confidentiality and Record Keeping requirements.)
COMPLAINTS AND DISPUTE POLICY

How to lodge a complaint, FCAN Disciplinary powers and limitations. The FCAN Constitution also includes the disciplining of members clause

Agency Practice Standards
The purpose of the FCA National Agency Practice Standards is to assist agencies offering financial counselling services to provide a high quality service. Adoption by agencies is voluntary, but we hope that many agencies will do so as part of their normal quality frameworks.
CLOSING A FINANCIAL COUNSELLING SERVICE

These practical guidelines assist members and agency managers to understand the requirements when closing a service.