Membership Standards
MORE INFORMATION:
Governing Standards
FCAN Constitution
Latest Version April 2021
MEMBERSHIP
STANDARDS AND POLICIES
CODE OF ETHICAL PRACTICE FOR FINANCIAL COUNSELLORS
Code of conduct for Financial Counsellors
COMPLAINTS AND DISPUTE POLICY
How to lodge a complaint, FCAN Disciplinary powers and limitations. The FCAN Constitution also includes the disciplining of members clause
FCAN Recommendations for Agencies
employing Financial Counsellors
Includes information about agency obligations, pay rates and budget considerations.
National Agency Practice Standards
The National Agency Practice Standards are a guide to assist financial counselling agencies to provide high quality services. Adoption by agencies is voluntary.
CLOSING A FINANCIAL COUNSELLING SERVICE
These practical guidelines assist members and agency managers to understand the requirements when closing a service.