A new FCA report shows that the telecommunications industry needs to improve the way it responds to customers facing financial hardship. Every financial counsellor who took part in the survey rated the hardship policies and practices of telcos between 3.5 to 6.2 out of ten.
All said they have some clients struggling to pay their telco bills. Around 80% of financial counsellors surveyed said they have clients with debts where mis-selling has occurred.
Read the full report here.